Just wanted you to know that I was pleasantly surprised with my "Go-Parts" experience. I rarely buy online, and now that I'm older, I rarely work on my car. Recently, though, I could hear the bearing going out on the radiator cooling fan on my 2006 PT Cruiser. I finally decided to fix it myself. I'm glad I did.
After buying a repair manual, I could see the repair would be a bit challenging. The auto parts store at the corner was asking over $200 for the part, and I'm sure the dealer would be asking well over $350. Add in labor and all the other extras they would want to charge me for (drain and flush radiator, etc.) and I anticipated the dealer charging over $600.
I needed the part soon--it was getting pretty noisy and decided to quit driving the car on Wednesday. I ordered the part on Thursday afternoon. FedEx delivered it on Saturday morning. Perfect! With delivery, the fan cost me just over $100 from Go-Parts. By Saturday evening, I was back on the road. The experience could not have been any better. Unfortunately, I didn't find the flyer about making a video until after I was done! Probably just as well--I had a lot to learn. (o:
I'm glad you're interested in customer satisfaction. It is the key to a successful business.