I ordered a left side mirror for a 2008 Saturn Outlook with power and heat. the mirror arrived and I checked the paperwork and the mirror for damage, it all looked fine. I didn't have time to install it in the allocated 14 days, and when I did install it, i found that it did not have heat on it. Ok, my mistake, I'll live with it, and installed it anyway. Go-Part's service manager, John, contacted me when he saw that it was wrong and offered to correct the problem. I would say this is going beyond expectations in correcting the issue.