2011-2017 Chrysler 200 & 2011-2014 Dodge Avenger Steering Column: Noises, Options, and Replacement

Symptoms of a Failing Steering Column

A problem with the steering column can manifest in several ways, ranging from annoying noises to serious safety concerns. Here are the most common symptoms for the Chrysler 200 and Dodge Avenger.

Noises While Turning

Clicking, grinding, or clunking sounds when you turn the steering wheel often point to an issue within the column. These noises can be caused by worn-out internal bearings, failing universal joints connecting the column to the steering shaft, or problems with the clock spring assembly. While sometimes just an annoyance, these sounds can be an early warning of a more significant mechanical failure.

Loose or Shaky Steering Wheel

If your steering wheel feels loose, wobbles, or has excessive play (meaning you can turn it slightly without the wheels responding), it could indicate worn bearings or loose mounting bolts. This is a serious safety issue as it compromises your direct control over the vehicle. A steering column that doesn't lock its tilt adjustment properly also falls into this category and requires immediate attention.

Failure of Electronic Controls

One of the most common failures within the steering column assembly is the clock spring. This component is a coiled ribbon of wires that allows the steering wheel to turn while maintaining electrical contact for the driver's airbag, horn, cruise control, and radio buttons. When it fails, you may experience:

• The airbag warning light is illuminated on the dashboard.
• The horn doesn't work, or works intermittently.
• Cruise control or radio buttons on the steering wheel stop functioning.
• The traction control light may come on, as the clock spring is often integrated with the steering angle sensor.

Ignition and Starting Problems

The ignition lock cylinder is housed in the steering column. Difficulty inserting, turning, or removing the key can point to a problem with the lock mechanism itself. In some cases, a failure here can prevent the car from starting or cause the steering wheel to remain locked when it shouldn't be.

Known Issues, Recalls, and Technical Service Bulletins (TSBs)

Owners of the 2011-2017 Chrysler 200 and 2011-2014 Dodge Avenger should be aware of a few specific issues related to the steering system.

• NHTSA Recall 11V-315 (Chrysler Campaign L23): This important recall was issued for some 2011 models of both the Chrysler 200 and Dodge Avenger, among other vehicles. The issue involved a potentially missing or incorrectly installed steering column pivot rivet. This could compromise the column's ability to support the driver in a frontal crash, reducing the effectiveness of the safety systems. Dealers were instructed to inspect and, if necessary, replace the rivets free of charge.
• NHTSA Recall 16V-668 (Chrysler Campaign S61): This recall affected a wide range of vehicles, including the 2011-2014 Chrysler 200 and 2010-2014 Dodge Avenger. A potential short circuit in the Occupant Restraint Controller (ORC) could disable the frontal airbags, side airbags, and seat belt pretensioners, increasing the risk of injury in a crash. While not a direct failure of the column itself, it involves critical safety systems connected through it.
• TSB for Clicking/Popping Noise: Chrysler issued a technical service bulletin (SB-19-001-14REVA) for 2012-2013 Avenger and 200 models regarding a clicking or popping noise from the steering system when turning.
• TSB for Off-Center Steering Wheel: TSB 02-007-12 REV. A was released for the 2013 Dodge Avenger to address steering wheels that were off-center by 3.1 to 12 degrees.

Identifying Your Vehicle's Specific Steering Column

Not all steering columns for these vehicles are the same. Ordering the correct used part requires matching the specific options your car was built with. The primary differences are based on the electronic features controlled by the switches on the column and steering wheel.

Before buying, check your vehicle for these options:

• Automatic Headlamps: Does your headlight switch have an "AUTO" position?
• Fog Lamps: Is there a button to activate front fog lamps?
• Heated Steering Wheel: Is there a switch for a heated wheel? (This is a less common option).
• Cruise Control and Radio Controls: Most columns include these, but it's always good to verify the button layout matches your original.

Buyer's Guide: What to Check When Purchasing a Used Steering Column

Buying a used OEM steering column is an excellent way to save money, but a careful inspection is key to getting a quality part. Here’s what to look for:

1. Check for Physical Damage: Inspect the entire assembly for cracks, deep scrapes, or bent sections, which could indicate it came from a vehicle in a serious accident. A compromised collapsible column may not perform correctly in a future collision.
2. Verify Wiring and Connectors: Ensure all wiring harnesses are intact and no connectors are broken, cracked, or have cut wires. Repairing damaged connectors can be difficult and time-consuming.
3. Test the Switches and Levers: Physically operate the turn signal stalk, wiper controls, and tilt/telescope lever. They should move smoothly and feel solid, not loose or flimsy.
4. Inspect the Clock Spring: While you can't test it electronically, look for any signs of damage to the clock spring housing. Ask the seller about the mileage of the donor vehicle; a lower-mileage part is always preferable for electronic components like this.
5. Confirm All Components are Included: A complete column assembly should include the main column body, stalks, clock spring, and ignition cylinder with a key. Verify what is included before you buy.
6. Ask About the Donor Vehicle: If possible, find out if the donor vehicle was in a front-end collision. It's best to source a column from a vehicle with rear or side damage to reduce the risk of hidden stress or damage to the column's collapsible safety features.

Cost of Replacement

The cost to replace a steering column can vary significantly based on the parts source and labor rates. The integrated nature of the clock spring is a major cost driver for this repair.

Note: Prices are estimates and can vary based on location, supplier, and the specific options on the column. Labor costs are based on an estimated 2-4 hours of work.

Steering Column Replacement Overview

Replacing the steering column is a moderately difficult job that can be done by an experienced DIY mechanic, but it requires extreme care due to the airbag system.

Basic Steps:

1. Disconnect the Battery: This is the most critical first step for safety.
2. Center the Steering: Ensure the front wheels are pointing straight ahead.
3. Remove Trim and Airbag: Carefully remove the plastic shrouds around the column, the knee bolster panel below it, and then the driver's airbag module.
4. Remove Steering Wheel: With the airbag out, remove the central retaining bolt and use a steering wheel puller to remove the wheel.
5. Disconnect Electronics: Unplug all electrical connectors for the clock spring, switches, and ignition.
6. Unbolt the Column: Disconnect the intermediate shaft pinch bolt at the base of the column (near the pedals) and remove the main mounting bolts holding the column to the dashboard support.
7. Install the New Column: Carefully guide the new column into place, making sure not to damage the clock spring. Re-install bolts, reconnect wiring, and reassemble the steering wheel and trim in reverse order.

Frequently Asked Questions (FAQ)