Shipping & Returns
Fast Shipping, Easy Returns - Your Satisfaction Guaranteed
Shipping Information
At Go-Parts, we're committed to getting your parts to you quickly and safely. Here's what you need to know about our shipping:
📦 Shipping Coverage
We ship to all 50 states and internationally to most countries worldwide.
Domestic Shipping
- Fast processing and shipping to all US addresses.
- APO/FPO military addresses supported.
- Tracking information provided for all shipments.
- Most orders ship within 24 hours.
International Shipping
- Available to most countries via USPS Priority Mail International.
- International customers are responsible for any customs duties or taxes.
- USPS has limitations on shipping large items outside the Continental US.
⚠️ Important Shipping Limitations
If the package is excessively over-sized or overweight, additional shipping charges may apply to locations and countries outside the USA continental 48 states, including Alaska, Hawaii, Puerto Rico, Canada, and others.
Please Note: The United States Postal Service limits the size of items that can be shipped outside of the Continental US. Unfortunately, some of our larger items are unavailable for shipments outside of this region. Please reach out to us if you have any questions on whether your item will be able to be shipped.
Return Policy
We want you to be 100% satisfied with your purchase. That's why we offer one of the most generous return policies in the industry:
🔄 90-Day Return Window
You have a full 90 days from the date of receipt to return any part - that's 3X longer than most competitors!
Return Procedure
- To return parts, please complete the Return Request form below. We need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it.
- If you do not have your order number, please indicate when your order was purchased and the full name ordered with.
- Do not take the part numbers off the box.
- All RMA numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions.
- We pay for your return shipping (for domestic orders only).
- All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.
Return Requirements
- RMA Required: You must obtain a Return Merchandise Authorization (RMA) number before returning any item.
- Original Condition: Parts must be in their original, uninstalled condition and cannot be disassembled.
- Unaltered: No modifications, alterations, or changes to the part.
- Original Packaging: Must be returned in the original manufacturer's packaging.
- Electrical Parts: Not returnable if plugged in or unsealed for any reason.
Free Return Shipping
For domestic orders, we cover the cost of return shipping. International customers are responsible for return shipping costs.
Refund Processing
- Refunds for returns normally take a few days to process and credit from the date we receive your return at the warehouse.
- Once the return has been approved and processed, the refund will be credited to the account you used to buy the merchandise.
- You will receive a "credit approved" e-mail the day you are credited.
- Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.
- If after 30 days, you have still not received credit please e-mail the returns department at [email protected] for the fastest response.
❌ Non-Returnable Items
Returns will not be accepted after 90 days from the date of receipt. Parts that have been installed, altered, or damaged cannot be returned. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.
Warranty Coverage
Most of our parts come with a Limited Lifetime Warranty, giving you peace of mind for years to come.
What's Covered
- Defective parts will be replaced free of charge.
- Product replacement for manufacturing defects.
- Quality issues related to materials or workmanship.
What's NOT Covered
- Shipping costs for warranty claims.
- Labor or installation expenses.
- Towing or rental car costs.
- Damage caused by improper installation.
- Parts used in commercial vehicles or for racing purposes.
- Normal wear and tear.
🔧 Warranty Claims
For warranty claims, we'll ship a replacement part at no charge. Simply contact us with your order information and details about the issue.
Request an RMA (Return Merchandise Authorization)
Need to return an item? We're here to help make the process as smooth as possible. Please review our Return Policy before submitting your request.
Simply complete the form below and our customer service team will respond within 2-3 business days with your RMA number and return instructions.
Questions? Email us at [email protected] - we're happy to assist!
