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Help Desk


Welcome to the Go-Parts Help Desk. Below you will find answers to the most frequently asked questions, as well as . If you are not able to find the answer you need, you can always use the Contact Form below, email us at cs@go-parts.com, or connect with us using the Live Chat button below Monday-Friday 9am-5pm Eastern Time.

If you need to return an item, Click here and fill out our return form, and you will receive a reply within the next 24-hours. It there is anything else we can help you with please let us know and we hope you have a great day!

Frequently Asked Questions


How can I track my order?

Please Click Here to track your order. You will be required to enter your Order # and your E-mail address.

How do I know that my information will be safe when I order with Go-Parts?

All orders are backed by a Norton Shopping Guarantee to protect against identity theft. Our website is also scanned daily by Norton Secured for hackers & viruses. You can check the status of our Norton scans by clicking here.

How come when I click on my tracking number it says "Not Found?"

FedEx / USPS may take a day or two to update the shipping status on their site. You should try checking your tracking number again the next day.

Can I have this item shipped to a friend or family member?

Certainly, although you should note that if your shipping address does not match your billing address on your credit card, we may contact you for verification. This is to prevent fraud.

Is there a phone number I can call?

Due to lack of demand, we have discontinued our phone service. We can be reached via LIVE CHAT or email.

I no longer need the part I bought from Go-Part because. Can I return it?

If you are within the 60-day return period, you can return parts for any reason. If you are past the return period for your order, you cannot return a part for any reason other than warranty exchange and manufacturer defects, even if you no longer need the part.

I just ordered my part, but I've changed my mind. Can I cancel my order?

Yes, you can. Cancellations are fully refunded, provided that they are within 24 hours of the time of purchase.

My item broke during shipping. Can I return it?

You can exchange it for another item of that same type. You must notify Go-Parts of the damage within 5 days of receiving the package. At this point, we'll arrange and pay for return shipping of the damaged part, and send you a new one.

How do I know which part to order?

If you are uncertain about which features your car has, we would recommend contacting a dealership with your VIN (Vehicle Identification Number) number, and ask them for the OEM (Original Equipment Manufacturer) number. The part that displays that OEM number is exactly what you need.

Can my parts be sent together to save on shipping?

All our shipping costs are based on the parts themselves and we cannot guaranty they will ship from the same warehouse.

Do you ship to APO or FPO addresses?

Certainly! This is done through the US Postal Service.

Do we ship anywhere in the world?

We can ship to most locations (we have had to discontinue service to some areas because of the orders not receiving their order). You can email us at cs@Go-Parts for more information about shipping to your country.

What does Paint-to-Match (PTM) mean?

Our parts come in a basic black primer and are ready to be painted, we do not have a painting service ourselves, and do not carry pre-painted parts.

Can I pay with check, money order, or cash?

While we offer a variety of electronic payment methods, we do not accept check, money order, or cash.



Return Procedure


To return parts please Click here. We need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate when your order was purchased and the full name ordered with.
Do not take the part numbers off the box.
All RMA numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions.
No returns will be accepted without an RMA number. If the RMA number is not written on the outside of the shipping box, it will be returned to you.
All returns must be postage paid; return shipping charges are subject to terms & conditions.
All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.



Return Policy


Within 60 days of receiving your item from Go-Parts you may return any parts. No returns will be accepted after 60 days. All parts must be in their original condition, and cannot be disassembled or installed. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts. Electrical parts are not returnable if plugged in or unsealed for any reason.



Refunds


Refunds for returns normally take a few days to process and credit from the date we receive your return at the warehouse. Once the return has been approved and processed, the refund will be credited to the account you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.
Shipping & handling charges are not refunded if a part is returned due to customer error. If after 60 days, you have still not received credit please e-mail the returns department rma@Go-Parts.com, for the fastest response.



Our Terms and Conditions


You may return products within 60 days of receipt of item for a refund or replacement. All returns are subject to terms & conditions.

On orders shipped Overnight or 2Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage. However, it does occur occasionally. If you receive a damaged part, do NOT accept the package; have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.
We are not responsible for missing, damaged, or incorrect parts after 60 days of receipt of item, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.



Warranty Disclaimer


Warranties are for replacement of the product(s) only. This (replacement) is determined by Go-Parts at their sole discretion. Warranty length is determined by the manufacturer. The warranty begins on the original date of purchase. In the rare event you need to make a warranty claim, customer will need to email cs@go-parts.com. To make a warranty claim Go-Parts requires you keep the order number. The order number will be required if you make a warranty claim, no exceptions. Warranty claims are not handled verbally for any reason. Go-Parts can not send a replacement unit before the defective item is received or a deposit is provided. Our warranty does NOT cover the any of the following:

Shipping for any reason
Items installed on a vehicle different from the intended application
Labor, towing, rentals, storage, legal fees or lost wages under any circumstance
Parts that have been altered, abused or over heated
Light bulbs included with light assemblies
Parts that have not been properly installed or maintained.
Parts that are used for racing purposes
Parts used on commercial vehicles

Go-Parts attempts to be as accurate as possible. However, Go-Parts does not warrant that product descriptions, images, pricing, or other contents of this site are accurate, complete, reliable, current, or error-free. If a product offered by on the Go-Parts website is not as described, the customerÂ’'s sole remedy is to return it; unused, uninstalled, and in its original condition within 60 days of purchase. Installation of an incorrect item voids any and all warranties or return options.
Warranties are non-transferable. Go-Parts will replace any product listed with a lifetime warranty, which is returned prepaid with an RMA, when it has been determined by Go-Parts at its sole discretion, that the product has failed due to defective materials or workmanship. This warranty does not cover failure due to improper installation, maintenance, misuse, abuse, unauthorized repairs, modifications, alteration, freight charges, cost of removal, cost of replacement, losses due to downtime of the vehicle, normal wear and tear, and/or any subsequent or consequential damages. This warranty is in lieu of all other warranties and/or representations expressed or implied, including, without limitations, warranties of merchantability and fitness for purpose and all other liabilities, including special or consequential damages, in connection with the sale or use of any product from go-parts.com. Any warranties implied by law are limited in duration to the duration of this warranty except in those states where prohibited by law.



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Contact


- Email Us -

cs@go-parts.com

Our mission

We know how important it is for you to be back on the road, so we strive to make your buying experience as easy and fast as possible.

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