Terms & Conditions

Pricing & Orders

Price Changes: Prices are subject to change without notice. Once an order is placed, the price is locked in. If you find a lower price, request a price match (with proof) before the item is ordered. When comparing prices, consider the warranty, support, terms, and shipping rates of other companies.

Customer Responsibility: Go-Parts is not responsible for buyer's error. It is entirely your responsibility to ensure the part ordered is correct. We are not responsible for additional shipping charges if you provide an incorrect or incomplete address.

Verification & Security

We may require copies of your credit card (front & back) and a valid photo ID of the cardholder in the following situations:

• Orders placed with a foreign-based bank credit card
• Orders where the shipping address differs from the billing address
• Orders shipping outside the U.S.
• Orders flagged as a fraud risk by our payment system

These must be submitted via fax or email. Failure to provide verification upon request will result in cancellation of the order.

Payment Issues: A $30.00 fee will be assessed on all returned checks and credit card charge-backs lost by the customer.

Payment Processing: For some orders, it may take 24 to 48 hours for payment to settle while our system verifies billing and shipping information match.

Signature Confirmation: For orders totaling $100.00 or more where the billing address does not match the shipping address, the order may be shipped with signature confirmation. By placing such an order, you authorize an additional charge for signature confirmation.

Shipping Policies

Delivery Times: Go-Parts does not claim responsibility for the time it takes the shipping company to deliver your order. Delays are beyond our control once the order is given to the shipper. We do not ship on Saturday, Sunday, or holidays. All delivery times are quoted in business days, and the day of shipping is not considered a transit day. We do not guarantee the time of day an item will be delivered. The shipping cutoff time is 4 P.M. EST.

Address Accuracy: We always ship to the address you specify. If the courier returns the package due to an insufficient or incorrect address, the order will be refunded excluding freight fees for both ways.

Signature Requirements: If you do not request delivery with signature requirement, you agree to be entirely liable for non-receipt of package. Go-Parts assumes no responsibility for items shipped without signature requirement upon receipt.

International Orders: Items may have an additional handling fee based on size and/or weight. If your order is subject to this fee, you will be emailed for approval prior to shipment. Failure to approve the surcharge will result in cancellation. Freight will only be refunded if Go-Parts ships a damaged or incorrect item. This includes air freight, dimensional freight, customs fees, and return shipping charges.

Inspection & Damage Reporting

Upon Arrival: You are responsible for inspecting the part upon arrival. You must notify both Go-Parts and the delivery company of any damage within 5 days of receiving the package. We will not accept damage freight notifications after this time period. All damage notifications must be in writing by email or fax.

Installation: Installation of a damaged part voids any and all warranties. If you purchase a replacement elsewhere rather than allowing Go-Parts to ship a replacement, you will not receive a refund of any freight charges.

Incorrect Parts

If you have received an incorrect part, you must notify us within 5 business days of receiving it so we can replace it. No exceptions.

If Go-Parts ships an incorrect part, we reserve the right to send a replacement part to rectify the situation. You may not install an incorrect part - doing so will void any and all warranties. You will not be able to return an incorrect item for an exchange if it has been installed. You also may not return a part that is found to be incorrect if you have painted or altered it in any way.

Returns & RMA Process

RMA Required: All returns must have an RMA (Return Merchandise Authorization) or they will not be accepted. An RMA can be obtained through our RMA request form. The RMA number must be written on the original shipping box.

Return Window: No returns are allowed after 90 days of receiving products. Items purchased that are either not needed or no longer needed are not returnable for a refund after the initial allowed return period. This includes gifts, parts for vehicles that have been sold or damaged, and parts ordered in error.

Warranty vs. Returns: Warranty terms are for exchange only. Items returned without an RMA number will be held in warehouse, and no credit will be given. If you want the part back at this point, you must arrange return shipping.

Return Shipping: All authorized returns must be returned via traceable means (FedEx, UPS, USPS with tracking) to ensure safe return. Go-Parts recommends you insure your return. You are responsible for the safe return of the product. If a return arrives damaged, not in original packaging, or missing items, Go-Parts will hold the product and all packing materials for 30 days for the freight companies' inspection. It is your responsibility as the shipper to file a claim with the freight company. You will not receive credit or an exchange if the returned item is damaged in transit back to us.

Return Condition: All returns must be in the same condition as when received, in the original packaging, exactly as we sent it. DO NOT WRITE ON OR DAMAGE THE PART NUMBERS. Installed items can only be returned for a warranty exchange in case of manufacturer defect.

Re-Boxing Fees: Go-Parts will charge you for replacement of damaged, altered, missing, written-on, or taped-on contents or cartons. If the box is tarnished with added writing or markings, a re-boxing fee will be imposed: $10 for radiators, condensers, and fans; $5 for all other parts. We reserve the right to either refuse the return or contact you to work towards a resolution.

Lamp Returns: If shipping back lamps that were covered with a protective plastic sheet, make sure to cover them before shipping. Lens scratches are considered damage and will void any attempted return.

Discount Codes & Verification

Go-Parts offers discount coupons for students and faculty of specific universities/colleges. If you wish to use a discount code, Go-Parts reserves the right to request that you provide a valid school identification card that verifies your current association with the school, either as a student or faculty member. If you cannot provide the needed verification, you can choose to either cancel the order or pay the original price of the part.

Warranty Policy

Warranties are for replacement of the product(s) only, as determined by Go-Parts at our sole discretion. Warranty length is determined by the manufacturer. The warranty begins on the original date of purchase.

Making a Warranty Claim

If there is a problem with an installed part that falls under warranty, email [email protected] within 5 days of noticing the problem. To make a warranty claim, Go-Parts requires you keep the order number. The order number will be required if you make a warranty claim, no exceptions. Go-Parts cannot send a replacement unit before the defective item is received or a deposit is provided.

You may not continue to use the part in need of warranty. If you continue using the part, the warranty will be null and void, no exceptions.

Warranty Terms

Warranty coverage is for replacement of the part only. If a replacement is not available to ship within 15 business days of warranty notification, Go-Parts offers you an option to get a refund. If the part under warranty is no longer available in the same style, you will be provided with the newer style.

Warranty Shipping: Warranty items are shipped by the same means as the original order at your shipping expense. If you wish to upgrade the shipping to a faster method, you are responsible for the additional freight charges. Once the item is shipped, no changes can be made to the shipping address.

Our Warranty Does NOT Cover:

• Shipping for any reason
• Items installed on a vehicle different from the intended application
• Labor, towing, rentals, storage, legal fees or lost wages under any circumstance
• Parts that have been altered, abused or overheated
• Light bulbs included with light assemblies
• Parts that have not been properly installed or maintained
• Parts that are used for racing purposes
• Parts used on commercial vehicles

Product Accuracy

Go-Parts attempts to be as accurate as possible. However, Go-Parts does not warrant that product descriptions, images, pricing, or other contents of this site are accurate, complete, reliable, current, or error-free. If a product offered on the Go-Parts website is not as described, your sole remedy is to return it unused, uninstalled, and in its original condition within 90 days of purchase. Installation of an incorrect item voids any and all warranties or return options.

Warranty Transferability

Warranties are non-transferable. Go-Parts will replace any product listed with a lifetime warranty, which is returned prepaid with an RMA, when it has been determined by Go-Parts at its sole discretion that the product has failed due to defective materials or workmanship.

This warranty does not cover failure due to improper installation, maintenance, misuse, abuse, unauthorized repairs, modifications, alteration, freight charges, cost of removal, cost of replacement, losses due to downtime of the vehicle, normal wear and tear, and/or any subsequent or consequential damages.

This warranty is in lieu of all other warranties and/or representations expressed or implied, including, without limitations, warranties of merchantability and fitness for purpose and all other liabilities, including special or consequential damages, in connection with the sale or use of any product from Go-Parts. Any warranties implied by law are limited in duration to the duration of this warranty except in those states where prohibited by law.